Inspire FCU Debit Card Fraud Alerts
Inspire FCU protects you from fraud and helps you take immediate action by keeping safe what you value most.
Lost or Stolen Card?
To Report a Lost or Stolen Debit Mastercard® Dial: 215.788.5270
How We Keep You Safe
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You will receive a notification of a suspected fraudulent transaction via text message, e-mail, or phone call.
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You will reply YES (authorized) or NO (not authorized) to the text,e-mail or phone call for the transaction in question.
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If the transaction is authorized (YES) please reattempt the transaction for approval.
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If you do not recognize the transaction and reply NO, Inspire FCU will attempt to connect you with an Inspire FCU representative that will verify your recent transactions, close your current card, and assist in getting a new card issued to you.
Important Reminder
Inspire FCU will never contact you via phone, text, or email to request that you provide sensitive personal or account information such as your full debit card number, PIN or Digital Banking password. As always Inspire FCU highly recommends you monitor your account for suspicious activity. In order for us to help protect your account, please contact us at 215-788-5270 or visit your local branch with any transaction or activity you do not recognize.
Texts from our fraud monitoring service will appear on your device from the short number 73985. Upon receiving the text message, all you need to do to confirm the transaction is valid is reply with YES. If you didn’t authorize the transaction, reply with NO. Keep in mind that your reply will only be used to verify if you conducted the transaction in question. It won’t authorize us to attempt the same transaction again if it was blocked the first time. After confirming the transactions is valid, you may attempt the transaction again.
If you verify you made the transaction, you can continue using your card as you normally would. If the suspicious transaction was blocked, you’ll need to reattempt it.
You can update the email and phone number by contacting our 24/7 member service center at 215-788-5270 or by visiting one of our convenient branch locations.
It is important that you respond as quickly as possible. Delays in your response may affect your ability to use the card for future transactions. If you experience any interruptions with your debit card, please contact us at 215-788-5270.